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Technical Support Plans
Your success is our top priority. We’re a trusted partner to some of the world’s biggest companies precisely because we deliver world-class support. Our expert global technical support team stands ready to address any issues you experience.
|Support Features||Bronze Support||Gold Support|
|Online Support Ticket System|
|Support Site & Community Forum|
|Maximum Support Seats||1||5|
|Customer Success Eligibility|
|Emergency Software Releases|
|Technical Account Management Eligibility|
|Live Event Support Eligibility|
|3rd Party Integration & Support|
|Severity 1 High business impact or system unavailability||16 hours 1||1 hour
|Severity 2 Significant performance degradation||16 hours 1||2 hour
|Severity 3 Frequently used feature does not work intermittently||16 hours 1||4 hour 1|
|Severity 4 Questions and feature requests||16 hours 1||1 business day|
1 Business hours are from 9:00 AM to 6:00 PM in local time zone during week days (weekends and holidays excluded).