Flash-based Player Error Messages

Error messages are displayed to the video viewer or audio listener during playback. Errors can be categorized as general errors, Flash-based errors and Pay-Per-View errors, which are prefixed with a PPV.

Note: Ooyala Player V3 and V2 have been deprecated and are scheduled to be disabled. For details and alternatives, see the OVP Release Notes.

These error messages pertain to both V2 and V3 of the Flash player.

Error Message Displayed to User
ACCOUNT_DISABLED Account has been disabled.
ADOBE_PASS_ASSET_NOT_AUTHENTICATED This asset is not authenticated by adobe pass
ADOBE_PASS_LIBARY_NOT_DEFINED Please include Adobe Pass Javascript Library
ADOBE_PASS_LIBARY_NOT_DEFINED Please include Adobe Pass Javascript Library
ADOBE_PASS_REQUIRE_JAVASCRIPT Please enable Javascript for your embed.
ADOBE_PASS_USER_NOT_AUTHORIZED Please login into your MVPD account!
AFTER_FLIGHT_TIME Video no longer available
API_DYNAMIC_AD_SET_IS_NOT_ENABLED_FOR_PROVIDER The dynamic ad sets feature is not enabled for this provider OR Invalid API Usage.
API_EXPIRATION_IN_PAST Expiration time must be ahead of current time OR Invalid API Usage.
API_EXPIRATION_NOT_IN_WHOLE_HOURS Expiration time must be rounded to the nearest hour OR Invalid API Usage.
API_EXPIRATION_TOO_FAR_IN_FUTURE Expiration time can be no more than {0} hours later than current GMT time OR Invalid API Usage.
API_INVALID_DYNAMIC_AD_SET_ASSIGNMENT The specified ad set code does not belong to the provider OR Invalid API Usage.
API_INVALID_DYNAMIC_AD_SET_CODE The specified ad set code is invalid OR Invalid API Usage.
API_STANDALONE_AD_SET_IS_EMPTY The specified ad set does not have any instream ads. OR Invalid API Usage.
BAD_RESPONSE Error generating player response.
BAD_SECURE_STREAMING_RESPONSE Malformed streaming token.
BEFORE_FLIGHT_TIME Available in {0} OR Video available soon
CANNOT_CONTACT_SAS Cannot contact authorization server.
CANNOT_CONTACT_SERVER Please check back later.
CANNOT_DOWNLOAD_THIRD_PARTY_MODULE Problem downloading the third-party module {0}.
CANNOT_FETCH_PAY_PER_VIEW_STATUS There was an error requesting the payment status.
CANNOT_FETCH_SECURE_STREAMING_TOKEN Cannot initialize the stream securely.
CANNOT_PARSE_PAY_PER_VIEW_STATUS_RESPONSE Bad payment status.
CANNOT_RETRIEVE_DOMAIN Browser failed to report authentication info. Please make sure that JavaScript is enabled.
CANNOT_SECURELY_STREAM_VIDEO This video cannot be played securely.
CONTENT_OVER_CAP This content has been disabled by the provider.
CONTENT_UNAVAILABLE Content Unavailable.

CORRUPTED_NETSTREAM Flash settings prohibit playing video.
DYNAMIC_AD_SET_IS_NOT_ENABLED_FOR_PROVIDER The dynamic ad sets feature is not enabled for this provider.
EMPTY_CHANNEL This channel is empty.
EMPTY_CHANNEL_SET This channel set is empty.
EXPIRATION_IN_PAST Expiration time must be ahead of current time.
EXPIRATION_NOT_IN_WHOLE_HOURS Expiration time must be rounded to the nearest hour.
EXPIRATION_TOO_FAR_IN_FUTURE Expiration time can be no more than {0} hours later than current GMT time.
FLASH_ACCESS_LICENSE_UNAVAILABLE License server unavailable at this time. Please try again later.
INTERNAL_ERROR Internal player error occurred.
INTERNAL_PLAYER_ERROR Error generating player response.
INVALID_API_USAGE Invalid API Usage.
INVALID_CONTENT Invalid content specified.
INVALID_CONTENT_SEGMENT Invalid content segment (not localized)
INVALID_DYNAMIC_AD_SET_ASSIGNMENT The specified ad set code does not belong to the provider.
INVALID_DYNAMIC_AD_SET_CODE The specified ad set code is invalid.
INVALID_DYNAMIC_CHANNEL_USAGE Invalid dynamic channel usage.
INVALID_FLASH_ACCESS_LICENSE Content not authorized. Invalid license.   NOTE: This first string is NOT localized and currently unused.
INVALID_RESPONSE Invalid server response.
INVALID_SAS_RESPONSE Invalid authorization response.
INVALID_SERVER_RESPONSE Invalid server response.
INVALID_TOKEN You don't have a valid token to view this video.
LIVE_STREAM_FILE_NOT_FOUND The requested bitrate for this live stream is not currently available.
LIVE_STREAM_FINISHED This live stream is over.
LIVE_STREAM_FINISHED_TITLE Stream Over.
LIVE_STREAM_UNAVAILABLE Live Stream is off-air.
LIVE_STREAM_UNAVAILABLE_AFTER_PAYMENT Please come back later to watch your purchased content.
LONG_BEFORE_FLIGHT_TIME Video available soon
LOST_CONNECTION Lost Connection.
NO_CONNECTION_PLAYER Problem downloading the player. Please check your Internet connection.
NO_CONNECTION_VIDEO Problem downloading the video. Please check your Internet connection.
NO_MOVIE_SPECIFIED_FOR_LABELS No movie specified for labels.
NO_QUERY_STRING_CODE No code specified in embed.
PPV_ALREADY_PAID You have already paid for this {0}. Your account has not been charged.
PPV_CANCEL_PURCHASE Cancel purchase.
PPV_CHANGE_MIND Change your mind?
PPV_CHECKOUT_ERROR There was an error during the checkout process.
PPV_DEFAULT_MESSAGE This {0} cannot play anymore.
PPV_IS_EXPIRED This {0} has expired.  To continue watching, please buy it again.
PPV_NEEDS_TO_PAY To keep watching this {0}, buy it now for:
PPV_NEEDS_TO_PAY_AT_START To start watching this {0}, buy it now for:
PPV_NO_MORE_PLAYS_TODAY This {0} has reached the maximum amount of plays for today. To continue watching, please buy it again.
PPV_NO_MORE_PLAYS_TOTAL This {0} has reached the maximum amount of plays. To continue watching, please buy it again.
PPV_PREPURCHASE {0} has not started yet.  You can pre-purchase it now for:
PPV_PREPURCHASE_THANK_YOU Thank you for your purchase. Please come back later to watch this {0}.
PPV_PURCHASE_IN_PROGRESS Purchase in progress...
PPV_SUPPORT_MESSAGE For assistance you can visit the <u><a target '_blank' href ' http://support.ooyala.com/t5/Ooyala-Support-Center/Why-can-I-not-view-the-video-I-purchased/ta-p/975 '>support page</a></u> or try to repurchase the {0}.
PPV_VIEW_UNAUTHORIZED This {0} cannot be authorized to play.
PPV_WATCH_VIDEO Watch video.
PROCESSING_CONTENT The requested content is being processed.
PROXY_CLASSES_DONT_WORK Proxy classes aren't properly initialized in the root SWF.  Check the Ooyala Player API documentation for the correct way to initialize proxy classes when you embed the Ooyala Player
REMOVED_CONTENT The requested content has been removed.
SAS_AUTH_FAILED Cannot authorize video.
SAS_HEARTBEAT_FAILED Authorization failed
SAS_TOO_MANY_ACTIVE_STREAMS Too many open videos
SECURE_STREAMING_AUTH_FAILED Authorization to play this video has failed.
STANDALONE_AD_SET_IS_EMPTY The specified ad set does not have any instream ads.
STREAM_FILE_NOT_FOUND The requested bitrate is not currently available.
TOKEN_EXPIRED Your authentication token expired. Try reloading your page.
UNAUTHORIZED_DEVICE This video is not authorized for playback on this device.
UNAUTHORIZED_DOMAIN The video is not authorized for this domain ({0}). Please contact the administrator.
UNAUTHORIZED_DYNAMIC_CHANNEL You are not authorized to see the content. Please contact the administrator.
UNAUTHORIZED_LOCATION The video is not authorized for your location ({0}).
UNAUTHORIZED_PARENT Sorry, there are no videos to view in this channel.
UNAUTHORIZED_PAY_PER_VIEW Pay Per View Unavailable.
UNAUTHORIZED_USAGE Unauthorized usage.
UNKNOWN_ACCOUNT Unknown account specified.
UNKNOWN_CONTENT Unknown content specified.
UNKNOWN_DOMAIN To view this content you have to enable JavaScript in your browser.
UNKNOWN_SAS_CONTENT Unknown content specified.
VERSION Flash player upgrade needed.
VERSION_NOT_SUPPORTED Flash player {0} or above is required.
VERSION_UPGRADE_LINK http://www.adobe.com/products/flashplayer/ .
VERSION_UPGRADE_TEXT Click here to upgrade.

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