Ingestion Log

Ingestion Log REST API (OIS v2.5)

If you ingest using FTP, Aspera, or MRSS, you can use the Ingestion Log REST API (API) to search for log information based on various criteria. You can filter by time period (basic and manifest-based users) or status (manifest-based user only). For details, see the Ooyala Ingestion Log API documentation.

Ingestion Log and Error Messages (OIS v1)

When you use FTP or Aspera to ingest content, Ooyala creates a log file in the home directory called ooyala.log.
Note: The ooyala.log is used with OIS v1 only.

You can view this file to check the status of uploads.

Example Success Message

The following snippet shows what is recorded in the ingestion log for a successful upload.

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   2012-10-31 02:25:48 INFO        importing "http://d18tka3ecu2l5z.cloudfront.net/39206_MOV01E_1228612704000.flv"
   2012-10-31 02:26:04 INFO        fetching http://d18tka3ecu2l5z.cloudfront.net/39206_MOV01E_1228612704000.flv
   2012-10-31 02:26:07 INFO        succeeded: received 41351347.0 bytes
   2012-10-31 02:26:14 INFO        assigned embed_code o2b2lnNjq28XhRGgF26cVEJP1iF2hv2R
   2012-10-31 02:26:21 INFO        updating metadata for o2b2lnNjq28XhRGgF26cVEJP1iF2hv2R
   2012-10-31 02:26:22 INFO        success
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   .

Error Messages

The following table describes possible error messages.

Error Message Description
expecting X bytes; got Y bytes The downloaded file wasn't the correct size; resend the metadata file.
remote server said 404 or remote server said 505 OIS couldn't find the file on your server; check that the video file is there and send the metadata file again.
remote server said ### An error occurred on your server; check your server and resend the metadata file.
hash mismatch: expecting ..., got ... The file was corrupt; resend the metadata file.
failed to upload thumbnail The movie was ingested, but the thumbnail upload failed. You can manually fix this by uploading a new thumbnail in the Backlot UI or upload the video, thumbnail, and metadata file for that video again.
error fetching feed ... There was a problem retrieving the MRSS feed; make sure the MRSS server is working properly.
failed: workflow error There was a problem with the content you provided. You can manually fix this by checking the state and configuration of the video in the Backlot UI or upload the video, thumbnail, and metadata file for that video again.
failed: system busy; try again There was an issue with the uploading the video. You can manually fix this by checking the state and configuration of the video in the Backlot UI or upload the movie, thumbnail, and metadata file for that video again.
failed: internal error Retry the upload. If it is not fixed within five minutes, file a ticket on the Customer Portal.

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